Privacy Policy for Glensei Global Services Ltd
At Glensei Global Services Ltd (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.glenseiservices.com/) or use our services, which include property management, human resources, travel, and educational support services.
We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
Depending on how you interact with us and which services you use, we may collect the following categories of personal data:
- Identity & Contact Data: Name, email address, phone number, postal address, nationality, date of birth, and copies of identification documents (e.g., passports for travel or visa services).
- Educational & Professional Data: Academic transcripts, certificates, employment history, references, and CVs (for educational support and HR management services).
- Property & Tenancy Data: Rental history, employment references, and financial information required for tenancy applications or property management.
- Financial Data: Payment details, billing addresses, and bank account information required to process transactions.
- Technical & Usage Data: Your IP address, browser type, operating system, pages viewed, and information about how you use our website (collected via cookies).
2. How We Use Your Information
We use your personal data to deliver our specialized services, including:
- Educational Support: Processing university/college admissions, student profiling, and assisting with visa/immigration applications.
- Travel Activities: Arranging flight bookings, hotel accommodations, and visa services.
- Property Management: Evaluating tenant applications, managing tenancies, collecting rent, and coordinating property maintenance.
- Human Resources Management: Recruitment, candidate screening, onboarding, and workforce management functions.
- Communication & Marketing: Responding to your inquiries via our contact forms and sending newsletters if you have consented to subscribe.
3. Legal Basis for Processing
Under the UK GDPR, we only process your data if we have a valid legal basis:
- Performance of a Contract: To fulfill our agreements with you (e.g., booking a flight, processing a university application, or managing a lease).
- Legal Obligation: To comply with law enforcement, immigration rules, or tax reporting requirements.
- Consent: Where you have explicitly agreed, such as signing up for our marketing newsletter or allowing specific cookies.
- Legitimate Interests: To improve our website, protect our business against fraud, and maintain efficient operations.
4. Sharing Your Information
We do not sell your personal data. We only share your data with trusted third parties necessary to complete our services:
- Educational Institutions: Universities and colleges to process your applications.
- Travel Providers & Embassies: Airlines, hotels, and immigration departments to secure bookings and visas.
- Landlords & Contractors: For property management and maintenance tracking.
- Service Providers: IT hosting, website analytics tools, and payment processors.
- Legal Authorities: If required by UK law, regulations, or court orders.
5. International Data Transfers
Because we provide global education and international travel services, your data may occasionally be transferred to institutions, travel vendors, or embassies outside the United Kingdom. If we transfer data to a country without an adequacy decision by the UK government, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to secure your information.
6. Data Retention
We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or regulatory reporting requirements. For example, financial and tax records are typically retained for 6 years in accordance with UK law.
7. Your Legal Rights
Under UK data protection laws, you have the following rights regarding your personal information:
- Access: The right to request a copy of the personal data we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”): The right to request that we delete your data under certain conditions.
- Restriction: The right to ask us to limit how we process your data.
- Data Portability: The right to request a transfer of your data to another organization.
- Object: The right to object to our processing of your data, including direct marketing.
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to improve user experience, monitor site traffic, and deliver relevant content. You can manage, customize, or reject non-essential cookies at any time via the cookie banner displayed on our website.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
- Glensei Global Services Ltd
- Registered Address: 79 Gordon Road, Dartford, England, DA1 2LG
- Email: info@glenseiservices.com
- Phone: (+44) 07383 171698
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.